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Terms and Conditions

Our Terms & Conditions

1. Each lesson booked will last between one to five hours from the time arranged with your instructor.
2. Occasionally the instructor may arrive after the pre – arranged time due to circumstances beyond his control. The instructor will make every effort to extend the lesson to ensure the full time is given or may add the time to a following lesson.
3. Payment for tuition is made at the beginning of each lesson unless a block booking has been made on the first lesson (request a receipt from your instructor)
4. Payments can be made by cash or cheque made payable to your Instructor. Deposits for all courses must be made payable to Cats Eyes Ltd.
5. All deposits are non refundable.
6. All instructors are self – employed and franchisees of Cats Eyes Limited. All contracts are between the instructor and the pupil. It is the responsibility of the pupil to reconcile tuition received against funds paid to the instructor. Any disputes should be raised with the instructor. Cats Eyes will not be held liable for any lesson fees paid to the Instructor. Pupils may pay Cats Eyes for lessons and we shall be responsible for any reconciliation (administration fees will apply for this service). All block bookings must be used within 1 year (one year) of date of payment.
7. The pupil agrees that Cats Eyes Driving School Ltd have no liability to the pupil for any loss, injury or damage.
8. Pupils may expect, on occasions, to be accompanied by a second instructor or a supervisor. This is to ensure the highest standards are maintained by the ADI or PDI giving tuition.
9. The instructor has the right to withdraw use of the tuition vehicle for the practical test if he feels the pupil has failed to achieve test standard.
10. The instructor charges time allotted for the test at the normal hourly rate.
11. If a test is cancelled by the DSA at short notice the pupil is to pay the instructor and claim the refund of lost tuition from the DSA. Forms obtainable from the DSA
12. Your instructor requires 24 hours notice of cancellation or lesson fee is forfeited.
13. It is the responsibility of the pupil to ensure they have their signed valid license on each lesson and inform the instructor of any changes made to the license e.g. convictions or penalty points.
14. It is the responsibility of the pupil to ensure their eyesight meets the required standard for driving.
15. The Instructor agrees to pay for a new test should the tuition vehicle be unserviceable on the day of test and no other tuition vehicle is available.
16. The Instructor agrees to maintain a tuition vehicle that is dual controlled, taxed, fully comprehensively insured and maintained in first class order.
17. It is the pupil’s responsibility to inform the instructor if they have taken any medication or substance that will affect the pupil’s ability to drive the instructor reserves the right to cancel the lesson if pupil appears to be under the influence of Medication Alcohol or drugs and the pupil will forfeit the tuition fee for that lesson.
18. Any promotional offers made by the school will only be given on production of a valid relevant identity card.
19. All complaints are taken seriously. In the first instance please speak to your instructor. If you are not satisfied we have a complaints procedure and will do our upmost to address any difficulties.